Shipping & Processing Policy

This page outlines how orders placed with Niwini are processed, shipped, and delivered.

Order Processing

Orders are processed within 1–3 business days, Monday–Friday, excluding public holidays.

Processing times may be slightly extended during high-demand periods or when additional order review is required.

Shipping Options & Costs

We currently offer free standard shipping to the following regions:

United Kingdom: Free standard shipping
Europe: Free standard shipping
Rest of World: Free standard shipping

Shipping costs are included in the order total at checkout.

Delivery Times

Estimated delivery times after dispatch are:

United Kingdom: 5–7 business days
Europe: 5–10 business days
Rest of World: 5–12 business days

Delivery times are estimates and may vary depending on the destination, customs procedures, local delivery networks, and other external factors outside our control.

Shipping Services

Orders are shipped using available delivery services based on the destination, parcel type, and shipping requirements of the order.

Order Tracking

Once an order has been dispatched, tracking information is provided where available.

Tracking updates may take up to 24 hours to appear after dispatch.

Shipping Address

Please ensure that all shipping details are accurate and complete at checkout.

Niwini is not responsible for delivery issues caused by incorrect, incomplete, or outdated address information provided by the customer.

Undeliverable or Returned Packages

If a package is returned due to an incorrect address, failed delivery attempts, or non-collection, re-delivery may require additional charges.

We may contact the customer for updated delivery details before arranging any further shipment.

Missing or Delayed Items

If an order does not arrive within the estimated delivery timeframe, please contact us so we can review the shipment status.

If the parcel is confirmed lost in transit, a replacement or refund may be issued where appropriate.

Contact

For questions related to shipping or delivery, please contact us:

Email: support@niwini.com
Contact Page: Niwini.com/contact