Shipping policy

Order Processing

Once your order is placed, please allow 2–3 business days for processing before your order is dispatched. This window allows us to carefully prepare and quality-check your items — whether that is a set of Rainbow Stacking Bowls or a Minimal Design Plush toy — ensuring everything leaves us in perfect condition.

Orders are processed Monday through Friday. Orders placed on weekends or public holidays will begin processing on the next available business day.

Shipping Destinations

We currently ship to the following countries:

  • United Kingdom
  • United States

Shipping Times

Estimated delivery times are calculated from the date of dispatch, following the 2–3 business day processing period.

United Kingdom

  • Carrier: Royal Mail
  • Estimated delivery: 7–12 business days from dispatch

United States

  • Carrier: USPS
  • Estimated delivery: 9–14 business days from dispatch

Please note these are estimated timeframes and may occasionally be affected by carrier delays, customs processing, or seasonal demand periods outside of our control.

Shipping Costs

We are pleased to offer free shipping on all orders to both the United Kingdom and the United States, with no minimum order value required. The price you see at checkout is the price you pay.

Order Tracking

Every order dispatched from Niwini includes a tracking number. Once your order has been shipped, you will receive a confirmation email containing your tracking details. You can use this to monitor the progress of your delivery directly through the relevant carrier — Royal Mail for UK orders or USPS for US orders.

If you have not received your tracking information within 3 business days of your dispatch confirmation, please do not hesitate to contact us.

Lost or Damaged Parcels

We take great care in packaging each order to ensure your Niwini pieces — whether a wooden toy or a plush design — arrive safely and intact. However, in the rare event that your parcel arrives damaged or does not arrive at all, please reach out to us at Support@niwini.com within 14 days of the estimated delivery date.

Please retain all original packaging and, where possible, provide photographs of any damage. We will work swiftly to investigate the matter with the carrier and arrange an appropriate resolution, which may include a replacement or refund depending on the circumstances.

Incorrect Delivery Addresses

Please review your delivery address carefully before completing your order. Niwini cannot be held responsible for orders that are delayed or undelivered due to an incorrect or incomplete address provided at checkout.

If you notice an error in your shipping address immediately after placing your order, please contact us as soon as possible at Support@niwini.com. We will do our best to amend the details before dispatch, but we cannot guarantee changes can be made once an order has entered the processing stage.

Customs, Duties & Import Taxes

For orders shipped to the United States, your parcel may be subject to customs duties, import taxes, or other fees imposed by local authorities upon arrival. These charges are the sole responsibility of the customer and are not included in your order total or our shipping costs.

We recommend checking with your local customs office for guidance on any applicable import regulations before placing your order.

Contact Us

If you have any questions regarding your shipment or this policy, our team is here to help.

  • Email: Support@niwini.com
  • Phone: +17162320327
  • Hours: Monday to Friday, 8:00 AM – 4:00 PM GMT
  • Response Time: Within 48 hours
  • Address: 10 Broadway, SAN ANTONIO, Texas 78215, United States

This policy is issued by NIWINI LTD, Company Number 1735813, registered in England and Wales.