Refund Policy

We want you to be satisfied with your purchase. If there is an issue with your order, we will review it and assist you accordingly.

Return Period
Returns or refund requests can be made within 30 days from the date of delivery.

Requests made after this period may not be accepted.

Eligible Circumstances for Returns & Refunds
You may request a return or refund in the following situations:

Item is unused and in original condition
Item arrived damaged or defective
Incorrect item received
Item not received
Missing parts

Non-returnable Items
The following items are not eligible for return:

Customized or made-to-order items
Items marked as non-returnable at checkout

How to Request a Return
To request a return, please contact us within the return period.

Provide your order number and a brief description of the issue. Photos may be required for damaged or incorrect items.

Return instructions will be provided after review.

Return Shipping
Return shipping arrangements may vary depending on the situation.

If the return is due to an error or defective item, return costs may be covered.

Refunds
Once the returned item is received and reviewed, you will be notified.

Approved refunds are issued to the original payment method.

Processing times may vary depending on your payment provider.

Exchanges
To exchange an item, please follow the return process and place a new order for the replacement.

Timeframes
Report damaged or incorrect items within 7 days of delivery.

Refund processing begins after the returned item is received.

Contact
For any questions regarding returns or refunds, please contact us:

Email: support@niwini.com
Or via the contact page: Niwini.com/contact